Prescription Questions


. How do I get my prescription?

When you have your eyes tested by an Optician you must be given a copy of your new spectacle prescription. You can always request a copy later but they may charge you for it.


. How long is my prescription valid for?

Your prescription is usually valid for 2 years unless otherwise stated by your optician


. What if my prescription is out of your range?

If your prescription falls outside our available lens ranges use the form on the ‘contact page’ to enter the relevant details and we will contact you with possible alternatives. We can process and reglaze most prescriptions however large or small.


. I can’t understand the writing on my prescription?

We require a copy of the prescription, to be sent with the frames, so we can check it when it is received.


. What happens if my prescription from the Optician is incorrect?

We will re-make the glasses to the new or correct prescription irrespective of where the inaccuracy has occurred.


. Can I make a mistake filling in my prescription details?

No, we only work from the signed prescription from your Optician. So even if you make a mistake, we will correct it before we make the glasses for you.


. What happens if I enter the prescription incorrectly?

All lenses ordered on the website will be checked against the prescription sent to confirm the correct lenses are put into the frames. If a mistake has been made we will reorder at now extra cost to you.


. Can I use my contact lens prescription?

If you wear contact lenses you will be given a copy of your contact lens specification as well as your spectacle prescription, these are often different, so we cannot use this.