We have opened this particular blog as so many customers have wanted to leave feedback or testimonials and sometimes suggestions in ways that we may impove our service. This way they can leave comments here.
Here are some that we have received in the last few weeks:
Sirs,
I rate the Ciliary Blue service and communication to be in the top 5 of 1000s of Internet Shopping experiences I’ve had over the past 10 years.
My new frames were posted on Friday afternoon, Ciliary Blue acknowledged receipt on Saturday morning, then advised they were ready for dispatch at 09:50 on Monday morning and received Tuesday, Wow!!
I unreservedly recommend Ciliary Blue to anyone looking for a spectacle reglazing service. Keep up the amazing glazing service.
Thank you, I’ll be back soon.
John Tinley-Howell (john@tinley-howell.co.uk) 17/03/09 21:39
Dan (dan.ryan.smith@googlemail.com) 10/02/09 18:53
I would just like to thank you for your excellent service. Glasses are perfect and I’m recommeding you all over Cambridge!!
Louise Tarrant (loulout31@msn.com) 12/02/09 12:24
March 24th, 2009 at 3:20 pm
Just wanted to let you know that i just received my glasses !
I m pretty impressed with the speed of all this process and the quality of the work done. Great value compared with indecent high street prices quoted. I’ll recommend you without any hesitation and i’ll make sure to go through your services for my future reglazing needs
May 8th, 2009 at 11:27 am
Hey. Ciliary Blue are absolutely amazing and their service is no doubt the best I have received in a long time. Very quick turnaround of reglazing and fantastic results as I have very high prescription glasses.
I would definitely recommend this company to anyone.
Thanks.
June 3rd, 2009 at 9:02 am
Thank you for your helpful advice and the excellent service; I was really impressed with the glasses I got back and with the speed of delivery, not to mention the price!
June 10th, 2009 at 5:09 pm
I would just like to let you know how much of a pleasure it was using your re glaze service ! Having used it, your level of service , not only met my expectations but exceeded it. I will be recommending you to family and freinds without any doubt. Thanks again John
June 11th, 2009 at 2:00 pm
Thank you John, for your kind comments. Owner ciliaryblue
June 16th, 2009 at 11:27 pm
Dear all,
I have just received my glasses back .I would like to extend my
gratitude to all involved. A perfect service, absolutely delighted. Many
thanks.
Very best regards
Julian
July 7th, 2009 at 1:08 pm
Dear all in CiliaryBlue,
I want to thank you for the brilliant communication and cooperation you provide when questions arise (whether regarding prescriptions or PD, etc.). And of course for the top class re-glazing result.
We girls like our Chanel and Bvlgari frames
However when it comes to high strength prescriptions, the prices on high street are absolutely mad ( I am also comparing to other European countries).
You guys make the difference people need. Please keep your high standards and competativeness going. And without any doubt I would be recommending you to family, friends and on various forums I read. All the best!
Olga
July 8th, 2009 at 1:37 pm
Olga
Thank you, we try very hard to offer the service you have received. I will make sure everyone here is aware of your comments.
Kind regards
Owner/Optician
July 13th, 2009 at 7:56 pm
I received my glasses back after just 4 days, and that included the weekend. I am totally happy with the prompt service and reasonable prices. I will definitely use Ciliary Blue again and would not hesitate to recommend their services.
August 6th, 2009 at 4:18 pm
The completed frames arrived on Friday morning and I got to see them later that evening. Fantastic job, the high street opticians said it couldn’t be done and to go and get a refund. Not only did Ciliary Blue reglaze the frames for an excellent price, they were done with style, an absolute work of art. The curve of the lenses matches the base curve of the frames perfectly with absolutely no distortion.
As a cyclist use to wearing sports eyewear, ergonomics, comfort and weight are very important to me. The same criteria I expect from my normal eyeglasses, and Ciliary Blue met all the criteria with style. They are definitely a great advertisement for Ciliary Blue and particularly the skills of chris Tomlinson. Now that the initial response of “they can’t possibly be prescription glasses” is out of the way, half of the glasses wearing population of Manchester, who have taste, should be beating a path to your door. Much appreciation for a job well done.
August 8th, 2009 at 5:38 am
Kamau,
You’re a gent! Got a big ‘pat on the back’ from the Boss, all the work on those glasses was worth while!
Cheers
Chris T
August 10th, 2009 at 3:45 pm
I have recieved my glasses back to-day 10/08/09 after having a varifocal re-glazed.I would just like to say a big thank you, they are perfect,and would reccomend ciliaryblue to anyone.
Many thanks V Palmer
August 22nd, 2009 at 7:16 am
Amazingly fast turnaround! That’s my reading glasses sorted, now I’m going for varifocals. You make it all so easy, guys, thank you.
August 25th, 2009 at 7:31 pm
The second time I’ve used your service and for the second time a very good experience. I’m very pleased with the lenses and the quick turnaround of my order.
September 29th, 2009 at 10:38 am
Hi guys,
Just wanted to say thanks for the brilliantly simple service you have
provided. I smashed my glasses whilst cycling to work and didn’t fancy
forking out for a new pair. So I delved into my bedside table for my old
glasses when my accountant friend gave me the link to your website.
Within 3 days I have brand new lenses. Wonderful service, I just wish my
local optician was as obliging(!). I have already recommended you to
several people.
Thanks again.
Jono, Bristol
September 29th, 2009 at 11:26 am
The efficiency/speed and above all QUALITY is beyond what I have seen so far in the business.
Guys – you are huge and I only wish people know about it or at least try you to SEE themselves how they can save BIG BIG money with an amazing quality work – I WILL BE BACK! ALWAYS! Dr. T Y
October 6th, 2009 at 3:57 pm
Iwas having problems with the optician “I should have gone to” getting my new glasses right. As a back-up, I thought of having my previous semi-rimless lightweight frames re-glazed, just in case of further problems.
I found this site via a search engine and within a week I had my comfy old frames back – I went for a re-furb which means that they are as good as new!
I particularly liked the highly polished lens edges (check if YOUR current lenses have them), the silicone nose pads that don’t slip, and the card in the returned transport box showing the Pupilary Distance (the one the opticians will not quote on your prescription)for future use.
All-in-all a refreshingly good experience. I have been telling my friends and family to dig out there own comfy frames and bring them up to date.
Thanks for an excellent service.
October 9th, 2009 at 5:49 pm
What a fantastic service! Great customer service, fast response times and lightening quick turn-around!
I sent my Ray Ban’s on Monday and had them back by Friday. Now I can wear them for driving in the sun. Brilliant!
Well done. Ciliaryblue!
regards,
Derek
March 1st, 2010 at 8:23 pm
Fantastic service, great value, would recommend reglazing service to my friends and family, the turn around time is excellent, thank you! Regards Nicky
March 1st, 2010 at 9:10 pm
My glasses are brilliant thank you. The whole process took less than a week and was excellent value for money. I would certainly use you again and would recommend you to friends and colleagues.
March 1st, 2010 at 10:55 pm
Wow – simply amazing! I haven’t purchased a pair of glasses for over 5 years as the last pair cost me £300 on the high st. However, I bought a decent frame and had hi index lens reglazed into my frame via ciliaryblue.com for only £50. Excellent service and speedy delivery – Finally I can afford to buy glasses more often! Really pleased with the quality of lens and the service is second to none. Already planning to use them again in a few weeks!
March 2nd, 2010 at 1:20 pm
Hi Guys,
I really can’t recommend Ciliary blue enough, these guys offer a fault free service, time after time!
Fantastic turn around, glasses back within a day. Puts the likes of specsavers to shame!
Amazing prices too! For the service they provide they could charge more!
Please don’t have any doubts about using Ciliary Blue! They beat high street prices hands down, plus no pushy salesperson trying to get you to have every glaze under the sun on your specs, you choose what you want in the comfort of your own home.
March 2nd, 2010 at 7:06 pm
Thanks Paul, you’re a gent!
March 5th, 2010 at 4:17 am
Dear Chris
I felt that I had to write to you to say thank you for the excellent service which your company and in particular yourself provided with the reglazing of my glasses. I found you on the web, after having been quoted £275.00 for some varifocal lenses. Following our conversation You sent me a confirmation immediately, and a box for postal delivery, I felt very confident about your service and therefore sent two pairs of glasses.
Within two weeks my new glasses were with me and I can now function gain properly, and have already mentioned your company to a couple of my friends. I am your newest Ambassador for your business, I am telling all my friends, who need you that they should use you,great work keep it up, and knock some sense into the overpriced high street opticians.
March 5th, 2010 at 11:00 am
Thanks for your friendly advice when I phoned to find out which lenses were suitable for my driving/cycling/TV watching requirements. I am really pleased with the 3 pairs of glasses you re-glazed, especially as each had the screws tightened and a new nose-pad fitted, a pleasant surprise! [Available as a paid extra from other companies I notice!]
Regards,
Ian
March 8th, 2010 at 12:50 pm
Just wanted to re-iterate the other comments, i used you for the first time based on other reviews , wow so pleased i did, can’t beleive how easy it was, I had bought a pair of frames on ebay and needed them glazing, i placed the order for lenses at only £25, received a box to pop my glasses in the next day, sent it off on the Monday and had them Back on the Sat! I love them and am sooooo happy with the service and the glazing, thankyou, i will use you again, Karen
March 8th, 2010 at 1:15 pm
Karen, Thank you! Phil
March 10th, 2010 at 4:08 pm
I went for my first eye test at a shop that rhymes with HOOTS. For the frames and lenses with anti glare the cost was in the region of £130. To cut a long story short I said no thanks and found some new designer frames on ebay for £15. Then I spent about 2 days googling and found Ciliaryblue. I googled them as well and found some youtube videos and was happy to proceed.
I sent my frames off in the prepaid box and got my reglazed frames back shortly after! The glasses rock and for a total price after NHS voucher of £30! (£15 frames £15 relgaze) That’s a saving of £100 at least. Workmanship is equal and greater to then friends who have used high street retailers!
Will be back for more. At these prices I can get different pairs of glasses to choose from.
Will use again soon!
March 15th, 2010 at 10:19 pm
I want to congratulate and recommend Ciliary Blue. I am not often impressed but my double order was dealt with so quickly, and I cannot fault the quality or price. How amazing it when one’s expectations are beaten by such a margin. Well done!
March 19th, 2010 at 4:14 pm
Hello All!
I just wanted to say how much I enjoyed dealing with you, unusual to enjoy dealing with a company in my experience.
Your guy Chris got in contact with me almost immediately after I left a query with you at about 8pm and was extremely helpful. Everything went so smoothly and quickly, I’ve already got my specs back.
Thanks very much, I’ve already recommended you to a couple of friends. I’m sure I’ll be back soon myself,
Becki
April 1st, 2010 at 10:31 am
Wow what a service, under a week from placing the order with Ciliaryblue to receiving my newly glazed frames, fantastic!
I normally buy my glasses from the internet already glazed to my prescription, but the frames I wanted, I could only find on an American website and they wanted over £180 to glaze them with ‘transitions’ on top of the price of the frames, ouch!
So I decided to import the unglazed frames and get the ‘transitions’ lenses added by Ciliaryblue, I have to say I am not disappointed with Ciliaryblue, a very speedy service, excellent workmanship and great communications throughout the whole process .
I placed the glazing order on Thursday evening last week, I received the prepaid box on Saturday and popped the frames in the post, on Monday evening I received a confirmation email that the frames had been received and also another email to say the frames had been despatched back to me, now that is service that needs to be applauded.
If it was not for the Royal Mail failing to deliver the Glasses by special delivery in time I would have been wearing my newly glazed frames on Tuesday night! as usual you cannot rely on the post office, but you can rely on Ciliaryblue, they excelled!
Thanks again I certainly will be using your company again and will have no hesitation recommending you to my colleagues.
April 4th, 2010 at 5:18 pm
What an excellent service! The second time I have used Ciliaryblue and each time i have been amazed by how excellent the lenses have been. Turnaround for both pairs has been less than a week. I have been impressed by the personal service of your staff and the quality of the workmanship. I will definately use you again and am recommending you to whoever needs new lenses. Who can argue with new Caterpiller frames bought from Ebay for £1.99 and some superb lenses with all manor of coatings, all included, £26.99. Wow!! Thank you so much for your excellent service! I will be sure to use you again.
April 19th, 2010 at 12:21 pm
Great service, really recommended! The glasses look great, would definitely get my frames reglazed here in future. Thanks
April 30th, 2010 at 3:44 pm
A big thank you to all at Ciliary Blue, I have my reglazed spectacles back in a week. Thank you to Chris for making the ordering so quick and painless. I will be recommending your company to my friends and relatives and will most definitely be using you again. Great company, marvellous service. Marie
May 1st, 2010 at 7:24 pm
Hi
Just received my glasses back from you- what a great service. Very fast and very reasonably priced, it was about 50% of what the optician quoted me. I will certainly be spreading the word. My wife will soon be getting in touch with you to have her glasses re-glazed as well.
Thanks once again.
Les.
May 9th, 2010 at 4:30 pm
Hello
I have had several pairs of frames reglazed by you and have been very impressed with your prompt and efficient service.I also had an unusual request that you were able to comply with straight away and would unreservedly recommend your company to anyone.
Finally I wonder if you invent a device to locate my wonderful specs when I mislay them!
May 11th, 2010 at 6:25 pm
My frames were posted to Ciliary Blue on Friday, and my newly glazed specs arrived safely today (Tuesday). This is my second pair reglazed by Ciliary Blue, and they are fab! The service is excellent, and they have made such a lovely job of fitting my complex prescription lenses. I will recommend to everyone I know who wears specs.
Thanks so much
Fiona
May 17th, 2010 at 11:37 am
I just wanted to say – Absolutely wonderful ! I cannot believe the service I have received from yourselves !
A++++++++ ! Will be recommending you to everyone ! and when I need new lens I will def be coming back !
Posted lens out to Ciliary Blue, next day advised you had my glasses, 20 mins later got another e-mail to advise they were on there way back to me and got them the next day! Glasses were perfect !!!!!!!!! A great customer experience !
Thank you !
May 20th, 2010 at 3:27 pm
Thank you for the very prompt and helpful service. New bi-focal lenses were fitted to my own well liked frames with no fuss or bother at a very reasonable price. Even the slightly aging nose pads were replaced at no extra charge and the frames returned were like new. A great service which I have no hestitation in recommending to anyone. It is so reassuring to hear when the glasses arrive and when dispatched for return. I will certainly be back when next my prescription changes.
Thank you.
Mike Bull
May 27th, 2010 at 2:07 pm
Having a complex prescription, I usually pay about £300 for glasses from high street opticians. So I was very pleased to have found Ciliary Blue! I got in touch with them regarding my prescription, as it was out of the limits for their stock lenses. I was amazed by the level of service I received. Not only were they very promt at replying to email enquiries, they also called me on a Sunday (after checking it was ok to call) to explain that the lenses would need to be ordered. So having placed the order, I sent my frames in (again a swift and painless exercise as Ciliary Blue provide the box and postage!) The very next day I got an email acknowledging receipt of my frames and that very same day received another email telling me my glasses were ready and had been dispatched!! Eat your heart out D&A!!
I received my glasses the very next day and the end result is fantastic! Ciliary Blue have even polished the edges of the lenses (where they stick out from the frame due to thickness)and they did this without being prompted! I will be recommending Ciliary Blue to everyone! To my knowledge, you just don’t get this kind of service AND superb quality lenses anywhere else. Thanks!!
June 12th, 2010 at 12:16 pm
Wanted to thank you for the fantastic service I received from your company. Easy to use website, very good prices and an excellent and very fast turnaround – just 5 days from order to completion – WOW!! My partner had a bad experience with another website company and so from now on I will be recommending you to everyone I know!!!!
June 15th, 2010 at 4:49 pm
Hi guys,
just wanted to say a very big thankyou for the excellent job you did of reglazing 9 pairs of frames for me.The lenses especially in the 5 pair of semi rimmed look stunning! As a girl having to wear spectacles all the time, to finally find a professional glazier at an affordable cost, has been life changing to the point I am no longer conscious of “having” to wear just one or to frames but can now choose a colour and style to match my outfits/mood and feel I look great! Go glasses, Go Ciliaryblue.!…
Warmest regards to all your team
Sarah Bullock
June 16th, 2010 at 4:06 pm
Many thanks for an excellent job on my Varifocals. My prescription is not straightforward but the re- glaze was done and returned in 7 days. I probably paid half the High St price. I had some reservations about the quality of the technical work and the service should anything go wrong, but my questions by e mail were answered within hours. I would recommend Ciliary Blue without the slightest hesitation. Very well done. Eric Morton, Sussex.
July 3rd, 2010 at 2:36 pm
I got my first glasses in the post from Ciliary Blue today. I am really pleased with the work done. I realised I needed to get glasses and hadn’t planned for what the opticians told me it would cost so I decided to look online. I was recommended by the supplier of my frames and I thought I’d give it a go. I must say I was a bit skeptical the cost and about the quality not being so great. But I decided to try anyways. I wore them and I could see colours again. Its like I have technicolour vision now. They did a great job not only with the glasses but with speedy delivery (I received them 3 days after I sent my frames) and great communication, not to talk of the cost compared to what it costs at high-street opticians. I’m really Impressed. Thank you Chris and everyone at Ciliary Blue. You guys are awesome. I will totally recommend you to anyone who I know needs glasses.
Cheers Guys,
Lola
July 14th, 2010 at 6:45 pm
I’ve used Ciliary Blue twice and both times have been hugely impressed by their service. From start to finish, they made it easier than I could have imagined. The turn around was superb. I posted on Monday and my three pairs of glasses were back with my by Wednesday morning. In the short interim, I received emails keeping me informed of receipt, progress and despatch. Service of this standard is rare today; I have recommended them to several people. Thanks so much.
July 18th, 2010 at 8:39 am
Just received my spectacles in the post…
Very happy with the results…great service, speedy and efficient system. In total, I’ve saved just over £100 on a complete new pair, based on a price from a high street opticians. I’d happily recommend your services to my family and friends…Excellent quality product and fantastic price! Thanks!
July 21st, 2010 at 11:31 am
I was very happy with the speed, service and cost of having perscrition lens fitted into my sunglasses. I would happily recommend your services to all. Thanks again.
August 3rd, 2010 at 10:17 am
I’ve also now had the pleasure of using this excellent company twice and I’ll be back for a third time within the next week! I honestly cannot speak highly enough of the wonderful customer service I experienced with Ciliary Blue! I needed some glasses reglazed quick and Ciliry Blue got them back to me inside 48 hours of me sending them………. Incredible! Add that to the brilliant prices (half the price of a well known high street store!) and then multiply that by the superb quality of the lenses (far far superior to the rubbish you get from the same well known high street store!) and you’ve got the Rolls Royce of spectacle glazing! If you’re in any doubt……….. don’t be! But don’t just take my word for it………. the other 47 testimonials before me are all the proof you need that Ciliary Blue are the real deal!
August 5th, 2010 at 8:40 pm
Just to say how delighted I was with the speed of service, notifications and indeed my reglaze. I will definately tell all my friends and use your services again.
Well done all!
Helen
August 13th, 2010 at 12:49 pm
I’m very very satisfied with CiliaryBlue, my brother as well. I give you 100% positive feedback. I would recommend your services to all.
Keep it up
Michael
August 15th, 2010 at 6:48 am
I endorse all the good points that are shown in the letters above. The communication and standard of service that I received this week are without equal.
It has been my experience in the past that high street stores constantly plug new frames with a result that I have many perfectly good frames lying in drawers about the house, all costing a considerable amount. I had a certain amount of trepidation on reading the advertisement before I ordered reading lenses to be fitted to one of these ‘old’ frames. I need not have worried, for the result was excellent.
I will now be sending another two frames to be re-glazed, one of them for golfing purposes. I will post the results of that pair for any other golfers who may be reading.
I remain one very satisfied customer!
August 20th, 2010 at 12:58 pm
Just wanted to send a big thank you for the phenomenal service I received! The reglaze was perfect & excellent value for money.
I use the internet for virtually everything these days and to have my new glasses in my hands within 3 working days from my order is incredible. Amazon can’t do books quicker. I’ll be telling all my poor sighted friends.
Cheers,
Daniel
August 20th, 2010 at 9:24 pm
thank you very much for the reglazed ..everything was perfect and the shipping was the best…3 days and now i have my glasses with me…thank you…
August 23rd, 2010 at 2:35 pm
super sevice super product will certainly use again and recommend to friends etc martin pallett 23 aug