We have opened this particular blog as so many customers have wanted to leave feedback or testimonials and sometimes suggestions in ways that we may impove our service. This way they can leave comments here.
Here are some that we have received in the last few months:
Sirs,
I rate the Ciliary Blue service and communication to be in the top 5 of 1000s of Internet Shopping experiences I’ve had over the past 10 years.
My new frames were posted on Friday afternoon, Ciliary Blue acknowledged receipt on Saturday morning, then advised they were ready for dispatch at 09:50 on Monday morning and received Tuesday, Wow!!
I unreservedly recommend Ciliary Blue to anyone looking for a spectacle reglazing service. Keep up the amazing glazing service.
Thank you, I’ll be back soon.
John Tinley-Howell (john@tinley-howell.co.uk) 17/03/09 21:39
Dan (dan.ryan.smith@googlemail.com) 10/02/09 18:53
I would just like to thank you for your excellent service. Glasses are perfect and I’m recommeding you all over Cambridge!!
Louise Tarrant (loulout31@msn.com) 12/02/09 12:24
March 24th, 2009 at 3:20 pm
Just wanted to let you know that i just received my glasses !
I m pretty impressed with the speed of all this process and the quality of the work done. Great value compared with indecent high street prices quoted. I’ll recommend you without any hesitation and i’ll make sure to go through your services for my future reglazing needs
May 8th, 2009 at 11:27 am
Hey. Ciliary Blue are absolutely amazing and their service is no doubt the best I have received in a long time. Very quick turnaround of reglazing and fantastic results as I have very high prescription glasses.
I would definitely recommend this company to anyone.
Thanks.
June 3rd, 2009 at 9:02 am
Thank you for your helpful advice and the excellent service; I was really impressed with the glasses I got back and with the speed of delivery, not to mention the price!
June 10th, 2009 at 5:09 pm
I would just like to let you know how much of a pleasure it was using your re glaze service ! Having used it, your level of service , not only met my expectations but exceeded it. I will be recommending you to family and freinds without any doubt. Thanks again John
June 11th, 2009 at 2:00 pm
Thank you John, for your kind comments. Owner ciliaryblue
June 16th, 2009 at 11:27 pm
Dear all,
I have just received my glasses back .I would like to extend my
gratitude to all involved. A perfect service, absolutely delighted. Many
thanks.
Very best regards
Julian
July 7th, 2009 at 1:08 pm
Dear all in CiliaryBlue,
I want to thank you for the brilliant communication and cooperation you provide when questions arise (whether regarding prescriptions or PD, etc.). And of course for the top class re-glazing result.
We girls like our Chanel and Bvlgari frames
However when it comes to high strength prescriptions, the prices on high street are absolutely mad ( I am also comparing to other European countries).
You guys make the difference people need. Please keep your high standards and competativeness going. And without any doubt I would be recommending you to family, friends and on various forums I read. All the best!
Olga
July 8th, 2009 at 1:37 pm
Olga
Thank you, we try very hard to offer the service you have received. I will make sure everyone here is aware of your comments.
Kind regards
Owner/Optician
July 13th, 2009 at 7:56 pm
I received my glasses back after just 4 days, and that included the weekend. I am totally happy with the prompt service and reasonable prices. I will definitely use Ciliary Blue again and would not hesitate to recommend their services.
August 6th, 2009 at 4:18 pm
The completed frames arrived on Friday morning and I got to see them later that evening. Fantastic job, the high street opticians said it couldn’t be done and to go and get a refund. Not only did Ciliary Blue reglaze the frames for an excellent price, they were done with style, an absolute work of art. The curve of the lenses matches the base curve of the frames perfectly with absolutely no distortion.
As a cyclist use to wearing sports eyewear, ergonomics, comfort and weight are very important to me. The same criteria I expect from my normal eyeglasses, and Ciliary Blue met all the criteria with style. They are definitely a great advertisement for Ciliary Blue and particularly the skills of chris Tomlinson. Now that the initial response of “they can’t possibly be prescription glasses” is out of the way, half of the glasses wearing population of Manchester, who have taste, should be beating a path to your door. Much appreciation for a job well done.
August 8th, 2009 at 5:38 am
Kamau,
You’re a gent! Got a big ‘pat on the back’ from the Boss, all the work on those glasses was worth while!
Cheers
Chris T
August 10th, 2009 at 3:45 pm
I have recieved my glasses back to-day 10/08/09 after having a varifocal re-glazed.I would just like to say a big thank you, they are perfect,and would reccomend ciliaryblue to anyone.
Many thanks V Palmer
August 22nd, 2009 at 7:16 am
Amazingly fast turnaround! That’s my reading glasses sorted, now I’m going for varifocals. You make it all so easy, guys, thank you.
August 25th, 2009 at 7:31 pm
The second time I’ve used your service and for the second time a very good experience. I’m very pleased with the lenses and the quick turnaround of my order.
September 29th, 2009 at 10:38 am
Hi guys,
Just wanted to say thanks for the brilliantly simple service you have
provided. I smashed my glasses whilst cycling to work and didn’t fancy
forking out for a new pair. So I delved into my bedside table for my old
glasses when my accountant friend gave me the link to your website.
Within 3 days I have brand new lenses. Wonderful service, I just wish my
local optician was as obliging(!). I have already recommended you to
several people.
Thanks again.
Jono, Bristol
September 29th, 2009 at 11:26 am
The efficiency/speed and above all QUALITY is beyond what I have seen so far in the business.
Guys – you are huge and I only wish people know about it or at least try you to SEE themselves how they can save BIG BIG money with an amazing quality work – I WILL BE BACK! ALWAYS! Dr. T Y
October 6th, 2009 at 3:57 pm
Iwas having problems with the optician “I should have gone to” getting my new glasses right. As a back-up, I thought of having my previous semi-rimless lightweight frames re-glazed, just in case of further problems.
I found this site via a search engine and within a week I had my comfy old frames back – I went for a re-furb which means that they are as good as new!
I particularly liked the highly polished lens edges (check if YOUR current lenses have them), the silicone nose pads that don’t slip, and the card in the returned transport box showing the Pupilary Distance (the one the opticians will not quote on your prescription)for future use.
All-in-all a refreshingly good experience. I have been telling my friends and family to dig out there own comfy frames and bring them up to date.
Thanks for an excellent service.
October 9th, 2009 at 5:49 pm
What a fantastic service! Great customer service, fast response times and lightening quick turn-around!
I sent my Ray Ban’s on Monday and had them back by Friday. Now I can wear them for driving in the sun. Brilliant!
Well done. Ciliaryblue!
regards,
Derek
March 1st, 2010 at 8:23 pm
Fantastic service, great value, would recommend reglazing service to my friends and family, the turn around time is excellent, thank you! Regards Nicky
March 1st, 2010 at 9:10 pm
My glasses are brilliant thank you. The whole process took less than a week and was excellent value for money. I would certainly use you again and would recommend you to friends and colleagues.
March 1st, 2010 at 10:55 pm
Wow – simply amazing! I haven’t purchased a pair of glasses for over 5 years as the last pair cost me £300 on the high st. However, I bought a decent frame and had hi index lens reglazed into my frame via ciliaryblue.com for only £50. Excellent service and speedy delivery – Finally I can afford to buy glasses more often! Really pleased with the quality of lens and the service is second to none. Already planning to use them again in a few weeks!
March 2nd, 2010 at 1:20 pm
Hi Guys,
I really can’t recommend Ciliary blue enough, these guys offer a fault free service, time after time!
Fantastic turn around, glasses back within a day. Puts the likes of specsavers to shame!
Amazing prices too! For the service they provide they could charge more!
Please don’t have any doubts about using Ciliary Blue! They beat high street prices hands down, plus no pushy salesperson trying to get you to have every glaze under the sun on your specs, you choose what you want in the comfort of your own home.
March 2nd, 2010 at 7:06 pm
Thanks Paul, you’re a gent!
March 5th, 2010 at 4:17 am
Dear Chris
I felt that I had to write to you to say thank you for the excellent service which your company and in particular yourself provided with the reglazing of my glasses. I found you on the web, after having been quoted £275.00 for some varifocal lenses. Following our conversation You sent me a confirmation immediately, and a box for postal delivery, I felt very confident about your service and therefore sent two pairs of glasses.
Within two weeks my new glasses were with me and I can now function gain properly, and have already mentioned your company to a couple of my friends. I am your newest Ambassador for your business, I am telling all my friends, who need you that they should use you,great work keep it up, and knock some sense into the overpriced high street opticians.
March 5th, 2010 at 11:00 am
Thanks for your friendly advice when I phoned to find out which lenses were suitable for my driving/cycling/TV watching requirements. I am really pleased with the 3 pairs of glasses you re-glazed, especially as each had the screws tightened and a new nose-pad fitted, a pleasant surprise! [Available as a paid extra from other companies I notice!]
Regards,
Ian
March 8th, 2010 at 12:50 pm
Just wanted to re-iterate the other comments, i used you for the first time based on other reviews , wow so pleased i did, can’t beleive how easy it was, I had bought a pair of frames on ebay and needed them glazing, i placed the order for lenses at only £25, received a box to pop my glasses in the next day, sent it off on the Monday and had them Back on the Sat! I love them and am sooooo happy with the service and the glazing, thankyou, i will use you again, Karen
March 8th, 2010 at 1:15 pm
Karen, Thank you! Phil
March 10th, 2010 at 4:08 pm
I went for my first eye test at a shop that rhymes with HOOTS. For the frames and lenses with anti glare the cost was in the region of £130. To cut a long story short I said no thanks and found some new designer frames on ebay for £15. Then I spent about 2 days googling and found Ciliaryblue. I googled them as well and found some youtube videos and was happy to proceed.
I sent my frames off in the prepaid box and got my reglazed frames back shortly after! The glasses rock and for a total price after NHS voucher of £30! (£15 frames £15 relgaze) That’s a saving of £100 at least. Workmanship is equal and greater to then friends who have used high street retailers!
Will be back for more. At these prices I can get different pairs of glasses to choose from.
Will use again soon!
March 15th, 2010 at 10:19 pm
I want to congratulate and recommend Ciliary Blue. I am not often impressed but my double order was dealt with so quickly, and I cannot fault the quality or price. How amazing it when one’s expectations are beaten by such a margin. Well done!
March 19th, 2010 at 4:14 pm
Hello All!
I just wanted to say how much I enjoyed dealing with you, unusual to enjoy dealing with a company in my experience.
Your guy Chris got in contact with me almost immediately after I left a query with you at about 8pm and was extremely helpful. Everything went so smoothly and quickly, I’ve already got my specs back.
Thanks very much, I’ve already recommended you to a couple of friends. I’m sure I’ll be back soon myself,
Becki
April 1st, 2010 at 10:31 am
Wow what a service, under a week from placing the order with Ciliaryblue to receiving my newly glazed frames, fantastic!
I normally buy my glasses from the internet already glazed to my prescription, but the frames I wanted, I could only find on an American website and they wanted over £180 to glaze them with ‘transitions’ on top of the price of the frames, ouch!
So I decided to import the unglazed frames and get the ‘transitions’ lenses added by Ciliaryblue, I have to say I am not disappointed with Ciliaryblue, a very speedy service, excellent workmanship and great communications throughout the whole process .
I placed the glazing order on Thursday evening last week, I received the prepaid box on Saturday and popped the frames in the post, on Monday evening I received a confirmation email that the frames had been received and also another email to say the frames had been despatched back to me, now that is service that needs to be applauded.
If it was not for the Royal Mail failing to deliver the Glasses by special delivery in time I would have been wearing my newly glazed frames on Tuesday night! as usual you cannot rely on the post office, but you can rely on Ciliaryblue, they excelled!
Thanks again I certainly will be using your company again and will have no hesitation recommending you to my colleagues.
April 4th, 2010 at 5:18 pm
What an excellent service! The second time I have used Ciliaryblue and each time i have been amazed by how excellent the lenses have been. Turnaround for both pairs has been less than a week. I have been impressed by the personal service of your staff and the quality of the workmanship. I will definately use you again and am recommending you to whoever needs new lenses. Who can argue with new Caterpiller frames bought from Ebay for £1.99 and some superb lenses with all manor of coatings, all included, £26.99. Wow!! Thank you so much for your excellent service! I will be sure to use you again.
April 19th, 2010 at 12:21 pm
Great service, really recommended! The glasses look great, would definitely get my frames reglazed here in future. Thanks
April 30th, 2010 at 3:44 pm
A big thank you to all at Ciliary Blue, I have my reglazed spectacles back in a week. Thank you to Chris for making the ordering so quick and painless. I will be recommending your company to my friends and relatives and will most definitely be using you again. Great company, marvellous service. Marie
May 1st, 2010 at 7:24 pm
Hi
Just received my glasses back from you- what a great service. Very fast and very reasonably priced, it was about 50% of what the optician quoted me. I will certainly be spreading the word. My wife will soon be getting in touch with you to have her glasses re-glazed as well.
Thanks once again.
Les.
May 9th, 2010 at 4:30 pm
Hello
I have had several pairs of frames reglazed by you and have been very impressed with your prompt and efficient service.I also had an unusual request that you were able to comply with straight away and would unreservedly recommend your company to anyone.
Finally I wonder if you invent a device to locate my wonderful specs when I mislay them!
May 11th, 2010 at 6:25 pm
My frames were posted to Ciliary Blue on Friday, and my newly glazed specs arrived safely today (Tuesday). This is my second pair reglazed by Ciliary Blue, and they are fab! The service is excellent, and they have made such a lovely job of fitting my complex prescription lenses. I will recommend to everyone I know who wears specs.
Thanks so much
Fiona
May 17th, 2010 at 11:37 am
I just wanted to say – Absolutely wonderful ! I cannot believe the service I have received from yourselves !
A++++++++ ! Will be recommending you to everyone ! and when I need new lens I will def be coming back !
Posted lens out to Ciliary Blue, next day advised you had my glasses, 20 mins later got another e-mail to advise they were on there way back to me and got them the next day! Glasses were perfect !!!!!!!!! A great customer experience !
Thank you !
May 20th, 2010 at 3:27 pm
Thank you for the very prompt and helpful service. New bi-focal lenses were fitted to my own well liked frames with no fuss or bother at a very reasonable price. Even the slightly aging nose pads were replaced at no extra charge and the frames returned were like new. A great service which I have no hestitation in recommending to anyone. It is so reassuring to hear when the glasses arrive and when dispatched for return. I will certainly be back when next my prescription changes.
Thank you.
Mike Bull
May 27th, 2010 at 2:07 pm
Having a complex prescription, I usually pay about £300 for glasses from high street opticians. So I was very pleased to have found Ciliary Blue! I got in touch with them regarding my prescription, as it was out of the limits for their stock lenses. I was amazed by the level of service I received. Not only were they very promt at replying to email enquiries, they also called me on a Sunday (after checking it was ok to call) to explain that the lenses would need to be ordered. So having placed the order, I sent my frames in (again a swift and painless exercise as Ciliary Blue provide the box and postage!) The very next day I got an email acknowledging receipt of my frames and that very same day received another email telling me my glasses were ready and had been dispatched!! Eat your heart out D&A!!
I received my glasses the very next day and the end result is fantastic! Ciliary Blue have even polished the edges of the lenses (where they stick out from the frame due to thickness)and they did this without being prompted! I will be recommending Ciliary Blue to everyone! To my knowledge, you just don’t get this kind of service AND superb quality lenses anywhere else. Thanks!!
June 12th, 2010 at 12:16 pm
Wanted to thank you for the fantastic service I received from your company. Easy to use website, very good prices and an excellent and very fast turnaround – just 5 days from order to completion – WOW!! My partner had a bad experience with another website company and so from now on I will be recommending you to everyone I know!!!!
June 15th, 2010 at 4:49 pm
Hi guys,
just wanted to say a very big thankyou for the excellent job you did of reglazing 9 pairs of frames for me.The lenses especially in the 5 pair of semi rimmed look stunning! As a girl having to wear spectacles all the time, to finally find a professional glazier at an affordable cost, has been life changing to the point I am no longer conscious of “having” to wear just one or to frames but can now choose a colour and style to match my outfits/mood and feel I look great! Go glasses, Go Ciliaryblue.!…
Warmest regards to all your team
Sarah Bullock
June 16th, 2010 at 4:06 pm
Many thanks for an excellent job on my Varifocals. My prescription is not straightforward but the re- glaze was done and returned in 7 days. I probably paid half the High St price. I had some reservations about the quality of the technical work and the service should anything go wrong, but my questions by e mail were answered within hours. I would recommend Ciliary Blue without the slightest hesitation. Very well done. Eric Morton, Sussex.
July 3rd, 2010 at 2:36 pm
I got my first glasses in the post from Ciliary Blue today. I am really pleased with the work done. I realised I needed to get glasses and hadn’t planned for what the opticians told me it would cost so I decided to look online. I was recommended by the supplier of my frames and I thought I’d give it a go. I must say I was a bit skeptical the cost and about the quality not being so great. But I decided to try anyways. I wore them and I could see colours again. Its like I have technicolour vision now. They did a great job not only with the glasses but with speedy delivery (I received them 3 days after I sent my frames) and great communication, not to talk of the cost compared to what it costs at high-street opticians. I’m really Impressed. Thank you Chris and everyone at Ciliary Blue. You guys are awesome. I will totally recommend you to anyone who I know needs glasses.
Cheers Guys,
Lola
July 14th, 2010 at 6:45 pm
I’ve used Ciliary Blue twice and both times have been hugely impressed by their service. From start to finish, they made it easier than I could have imagined. The turn around was superb. I posted on Monday and my three pairs of glasses were back with my by Wednesday morning. In the short interim, I received emails keeping me informed of receipt, progress and despatch. Service of this standard is rare today; I have recommended them to several people. Thanks so much.
July 18th, 2010 at 8:39 am
Just received my spectacles in the post…
Very happy with the results…great service, speedy and efficient system. In total, I’ve saved just over £100 on a complete new pair, based on a price from a high street opticians. I’d happily recommend your services to my family and friends…Excellent quality product and fantastic price! Thanks!
July 21st, 2010 at 11:31 am
I was very happy with the speed, service and cost of having perscrition lens fitted into my sunglasses. I would happily recommend your services to all. Thanks again.
August 3rd, 2010 at 10:17 am
I’ve also now had the pleasure of using this excellent company twice and I’ll be back for a third time within the next week! I honestly cannot speak highly enough of the wonderful customer service I experienced with Ciliary Blue! I needed some glasses reglazed quick and Ciliry Blue got them back to me inside 48 hours of me sending them………. Incredible! Add that to the brilliant prices (half the price of a well known high street store!) and then multiply that by the superb quality of the lenses (far far superior to the rubbish you get from the same well known high street store!) and you’ve got the Rolls Royce of spectacle glazing! If you’re in any doubt……….. don’t be! But don’t just take my word for it………. the other 47 testimonials before me are all the proof you need that Ciliary Blue are the real deal!
August 5th, 2010 at 8:40 pm
Just to say how delighted I was with the speed of service, notifications and indeed my reglaze. I will definately tell all my friends and use your services again.
Well done all!
Helen
August 13th, 2010 at 12:49 pm
I’m very very satisfied with CiliaryBlue, my brother as well. I give you 100% positive feedback. I would recommend your services to all.
Keep it up
Michael
August 15th, 2010 at 6:48 am
I endorse all the good points that are shown in the letters above. The communication and standard of service that I received this week are without equal.
It has been my experience in the past that high street stores constantly plug new frames with a result that I have many perfectly good frames lying in drawers about the house, all costing a considerable amount. I had a certain amount of trepidation on reading the advertisement before I ordered reading lenses to be fitted to one of these ‘old’ frames. I need not have worried, for the result was excellent.
I will now be sending another two frames to be re-glazed, one of them for golfing purposes. I will post the results of that pair for any other golfers who may be reading.
I remain one very satisfied customer!
August 20th, 2010 at 12:58 pm
Just wanted to send a big thank you for the phenomenal service I received! The reglaze was perfect & excellent value for money.
I use the internet for virtually everything these days and to have my new glasses in my hands within 3 working days from my order is incredible. Amazon can’t do books quicker. I’ll be telling all my poor sighted friends.
Cheers,
Daniel
August 20th, 2010 at 9:24 pm
thank you very much for the reglazed ..everything was perfect and the shipping was the best…3 days and now i have my glasses with me…thank you…
August 23rd, 2010 at 2:35 pm
super sevice super product will certainly use again and recommend to friends etc martin pallett 23 aug
September 21st, 2010 at 1:45 pm
Fantastic service. I had two frames glazed, both new. One pair I wanted made into sunglasses and Chris talked me through the process over the phone as the lens detail was more specialised. The turnaround speed was fast, they dealt with all my enquiries (some were a little tedious! I’m a fusspot!)within an hour and with exceptional customer service. The lenses themselves are comparable to Essilor ones I have in another pair of specs, and the coatings do make cleaning less regular and more effective. I fingerprinted all over the lenses to test this out…
I can’t praise the company enough. It’s easy to be suspicious of what you’re getting online, but you can definitely trust these guys. You get much more than what you pay for. And compared to my last pair of glasses, glazed at the opticians, I made a saving of nearly £200 on one pair of glasses.
My sunglasses were completed on Sunday, and I was notified as such. That’s what I mean by customer service. They arrived this morning (Tuesday).
Thank you ciliary blue. I know where I’ll be replacing lenses in future.
September 21st, 2010 at 1:58 pm
You’re a gent!
September 21st, 2010 at 4:41 pm
Really delighted with the excellent service that I received from Cillary Blue. I shall not hesitate to recommend them to family and friends and I will definitely use them again.
September 24th, 2010 at 12:20 pm
Phil & Chris of Ciliary Blue . . . your customer service was second to none. Thank you for your perseverance and patience in getting our lenses to the colour that we wanted. Very impressed. And as we need more glasses making up – we’ll be coming to you again to get them made.
September 30th, 2010 at 2:34 pm
Firstly, thank you very much for the reglazed sunglasses which I received today. I would also like to commend you on your excellent service and fantastic turnaround time, it really has been a pleasure to do business with you. I will definitely recommend your services to my family, friends, and colleagues as I have been really impressed by your level of service, starting with my initial phone call to actually receiving back the reglazed sunglasses.
In this day and age we are very quick to complain but rarely take the time to praise when things go well, so I thought I would drop you a few lines of thanks.
October 5th, 2010 at 7:54 pm
Thank you very much for my lovely new re-glazed glasses. You provide an excellent service, at an extremely good price! I will be more than happy to make a repeat order in the future and will recommend you to my friends & family. Thanks again
October 7th, 2010 at 12:07 pm
I just wanted to say thanks for an excellent service, and in particular for the following:
1. dealing with my queries out of normal working hours (went beyond my expectations)
2. dealing with my non-standard prescription really efficiently
3. offering sound advice over the phone which was clearly in my best interests
4. processing my order really quickly, and keeping me informed at every stage
Thanks very much
October 23rd, 2010 at 2:27 pm
Hi,
I just wanted to say thanks for the brilliant service I’ve received. I got my glasses today and I am thrilled with them.
The speed of turnaround is amazing and the re-glazing prices are unbelievably low. The end result is the same quality as any high street optician of your choice, but at a fraction of the cost.
I have been sceptical in the past about this kind of service, but having tried it, I would no longer get my re-glaze done anywhere else.
I will be back in the future for my next pair/s.
Thanks again!
October 27th, 2010 at 12:09 pm
Hi Chris
Have received glasses today and so far everything is fine.
Your service is fantastic i wish all businesses where like yours. I look forward to using you for all my future re glazing.
It will a pleasure to recommend you to all my friends and anyone who needs to re glaze their glasses.
Thank you
October 28th, 2010 at 10:08 am
I went for the re-glaze option on two pairs of reading glasses. The service worked really well; ordered Friday afternoon, box arrived Saturday morning, re-glazed specs back on Wednesday. Very pleased with price, service, quality of new lenses and standard of fitting back into the old frames. Happy to recommend this service!
October 29th, 2010 at 12:09 pm
I got an old but favourite pair of glasses reglazed and they are perfect. I ordered them on Sunday night, the box was sent out Monday, I sent it back Wednesday and the glasses arrived complete Friday morning. All for £30!!
I’m delighted with the service and have already told my friends about it.
Many thanks.
October 29th, 2010 at 3:29 pm
Thank you for an excellent service and a great price point. I have recommended yourselves to everybody I know who wears glasses!
October 30th, 2010 at 3:44 pm
I would like to add a comment having just had a pair of glasses re-glazed, the service & attention to detail was first class, with a great price, one of the best on line transactions I have had.
Great people to dso buisness with.
November 13th, 2010 at 8:15 am
WOW what a great service with prices to match. Sent my glases on a Wednesday received them back Friday.Reglaze superb, will recommend you to all my friends.
Brian C Drew
Nov 13th 2010
November 18th, 2010 at 3:55 pm
Thank you for returning my husband’s two pairs of reading glasses so quickly, he is delighted. I’m also very pleased with the varifocals you made for me recently. We would thoroughly recommend ciliary blue, excellent customer service and fast turnround.
November 18th, 2010 at 8:11 pm
Dear Chris the glasses you re-glazed for me were perfect my vision is sharper than it’s ever been also the whole experience was a pleasure i realy liked the way you kept me informed and would not hesitate to recommend you to anyone
November 26th, 2010 at 1:21 pm
Just wanted to say a big thank you for the excellent service you have offerred my family over the last couple of years.
Having being pleased with my glasses I recommended your site to my wife and mother. The latter had a more awkwrd prescription, which you worked through with her patiently over the phone.
Any query I’ve posed over the phone have been dealt with quickly and politely.
I’m not usually the type to rave about customer service, but in my family’s experience your company have been top drawer. Thanks again.
December 8th, 2010 at 2:38 pm
I’ve just had two pairs of glasses reglazed by you, and wanted to let
you know how impressed I was with the efficiency and quality of your
service. You really couldn’t have been better with communication or speed.
And I’m very pleased with both pairs of glasses.
I’ve already recommended you to several other people, and am very likely to
come back to you myself in the future.
Many thanks.
Adam
December 18th, 2010 at 2:00 pm
I have just used Ciliaryblue for the first time and think they are amazing, the speed of receiving my glasses was very impressive considering you need to wait for their packing box which is so much easier than having to pack and send yourself, I just put them in the normal post box, no waiting at the Post Offfice.
I also like the fact that they sent me my PD reading which all the high street opticians will not give.
I am now placing another order for my husband.
Well done Ciliaryblue.
January 12th, 2011 at 6:00 pm
I was worried that the prices were too good to be true but everything worked out as promised. I can definitely recommend a very prompt and efficient service. Thanks.
January 17th, 2011 at 12:00 pm
The service supplied by Cilary Blue was first class and incredibly quick having used their reglazing services.
I would thoroughly recommend using Cilary Blue’s services and no doubt will do so again in the future.
January 18th, 2011 at 12:30 pm
What an amazing company, the service is exceptional, i have already recommended it to my friends, keep up the good work !
January 18th, 2011 at 7:39 pm
Thank you for your valued help, listening ear, and excellent value service. All much appreciated.
January 21st, 2011 at 10:32 pm
Hi there, I just wanted to say thank you for a great job you did with my reglaze glasses, with a very fast turn around for a fraction of the price from the highstreet opticians. I will be back very soon for another pair of reglaze glasses from you. I have also recommended Ciliaryblue to family & friends, Thank you again for saving me money and doing a very good job with my glasses. Keep up your very good work Ciliaryblue.
January 30th, 2011 at 1:46 am
I was a bit dubious at first because your prices seemed ‘to-good-to-true’ But I read so many positive reports from happy customers on the Money Saving Expert forum that I decided to try Ciliary Blue. What an amazing company! From my initial contact with you to recieving my glasses (less than a week)you were helpful, informative and professional. I can’t believe the hundreds of pounds I have wasted with high street companys for a less than satisfactory servce. Ciliary Blue are a excellent and cannot praise them enough. A Good British company!
February 16th, 2011 at 1:06 am
A+ service. Very impressed. Got my glasses ready and delivered within 4 days with unbelievably low price and high quality. Will definitely recommend it to others and I will be back when my prescription changes.
Many thanks,
February 18th, 2011 at 5:12 pm
I would just like to say , what an excellent service!
If you are in doubt about using this company, forget it, they are the best.
I sent my frames in for reglazing ,and they were returned within the week , it does not get better than that.
And the price was fantastic .
I will be recommending Ciliary Blue to everyone I know …
Thanks for an excellent service .
February 19th, 2011 at 6:35 pm
Dear Ciliary Blue
Just wanted to say how happy I am with the exceptional service received from your company. Your service was exceptional at every stage. Not only am I impressed with your prices, but with the quick turn around time you are able to provide. I have already told most of my friends and family about your reglazing service.
Thanks again,
Ernestine
February 24th, 2011 at 12:10 pm
The service I received from Ciliary Blue was excellent as most comments describe, costs lower than the high street or other online reglazers and the glasses reglazed very very good. I would like to add one comment tho’: my glasses are a very high prescription so I contacted CB before starting proceedings. Received very good advice and chose their highest index plastic lenses to reglaze a pair of old but favourite glasses into sunglasses. This was a relatively high cost experiment (£140.00), but turned out with a very positive result. They can provide lenses that are stronger than the options they give on the online form and make a very good job of it.
Thanks guys!
February 28th, 2011 at 11:45 am
Wow, what a great service. Queries were dealt with politely and intelligently – a rarity these days?
My re-glaze with UC/MAR lenses was terrific value. The multi-anti-reflective coating is very effective and the ultra-clean properties really work: these lenses stay clean longer, are esier to clean, and simply dissapear before my eyes: perfect for monitor use in bright office environments where dirt and reflections normally plague spectacle users. There is the merest hint of a magenta cast caused by this coating, but it’s far outweighed by the advantages of crystal-clear reflection-free vision.
Thank you.
March 4th, 2011 at 10:47 pm
Just wanted to say a big thank you for putting the lenses in my 2 pairs of glasses (1 clear and 1 pair sunglasses). They arrived this morning and I am so pleased with them. The whole service was fast, friendly and excellent value. I admit I was skeptical but took a chance and I am over the moon with them.
Thank you once again, I have already and will recommend you to family and friends.
Regards
Jayne
March 11th, 2011 at 12:38 pm
I’ve just received my new specs from Ciliary Blue – I must admit I was a little apprehensive as I wear varifocals, but these are superb – every bit as good as the ones I normally pay four times as much for at the opticians. I’ll never buy glasses from an optician again!! Many thanks
March 13th, 2011 at 10:49 am
Superb service,great prices and total satisfaction.Wish I’d found you guys earlier.Recommendations are already out there.Hope to do business with you again soon.
March 14th, 2011 at 12:39 pm
Ciliary Blue have just re-glazed two pairs of specs for me. Their service is the best I have EVER received from any supplier/provider, either via the internet or in a retail outlet. The order was placed by phone on Thursday afternoon, box received and posted back Friday, completed specs back with me on Tuesday morning. I would unreservedly recommend them to anyone wanting a fast, efficient and cost-effective service.
March 17th, 2011 at 4:52 pm
Fantastic Service Posted my Frames on Monday received them back reglazed on Thursday… I now have a wonderful pair of glasses. Thankyou I will definitely use you again
April 11th, 2011 at 1:05 pm
I reciveved my reglazed glasses back within a few days i was amazed at the excemplery service, the site was easy to use and the cost was very resonable and i would definatly recomend it to others. Thanks for exceeding my expectations.
April 14th, 2011 at 6:25 pm
Just received my prescription sunglasses. Great service. Saved a fortune compared to what I was quoted at the opticians as well as getting the glasses within days rather than weeks! Many thanks.
April 18th, 2011 at 4:51 pm
I am delighted with the service from Ciliary Blue. They offer a fast and professional reglazing service, which costs a fraction of High Street and other online prices. I paid £65 up front online to have my glasses reglazed with anti-reflective, thin Reactions lenses. I did this on a Thursday. The next day a postage-paid box arrived and I posted my old glasses back to Ciliary Blue. The second working day i.e. Monday I received my glasses back, cleaned, reconditioned and fitted with shiny new lenses exactly as ordered. Just before I posted my glasses I asked at a local options how much they charge for the same service and was quoted £180!! Rarely have I known such prompt, professional and reasonably-priced service and I would recommend them to anyone, for all types of lenses.
April 21st, 2011 at 8:28 am
I wanted to drop you a line to say Thank You! A fantastic service, I only sent my old glasses to you on Monday and I received them on Wednesday, re-glazed and refurbished. Brilliant, especially when you consider that I sent you some rimless frames and you re-glaze them for the same price (the price I paid was under the high-street rimless surcharge…)! I will recommend you to all of my speccy friends!
May 12th, 2011 at 4:08 pm
If you want the highest level of customer service available on the internet then look no further. I had two pairs of Oakleys and a pair of Raybans reglazed for under £100 and the quality is fantastic. I especially want to thank Chris and all of the team for their unwavering customer focus and care.
It is very seldom that you receive service like this from an internet site and I will be recommending them to anyone that will listen. Excellent!!
May 15th, 2011 at 8:48 pm
I was skeptical having had a bad service previously with another on-line glasses supplier. I am so very glad I decided to give Ciliaryblue a try. First of all, after placing the order and paying, I received a phonecall. They were refunding a substantial part of my money as the type of lenses I had requested I didn’t really need with my prescription. They could’ve just gone ahead and completed the order and I would have been none the wiser. Following their simple instructions I sent my old glasses for the PD measurement, and received the whole lot back perfectly completed in 5 days. They are trustworthy – give them a go.
May 27th, 2011 at 8:39 am
This is a massive hug of a thank you for such a brilliant service. My glasses arrived today having being reglazed and returned to me in three days. At such a reasonable price; I can’t tell you how pleased I am with your service. Thank you so much.
May 27th, 2011 at 5:17 pm
Just got my Ray-ban glasses reglazed with reactions lenses, fantastic price, excellent service, and a top quality finish all sent and received in 4 days, I’ll be sending my other pair soon. Thanks
May 30th, 2011 at 8:18 pm
Very pleased with the speed of service and very happy with the reglaze.
Will use this company again, Thank You, Terry
June 3rd, 2011 at 9:10 am
Wow – what great people to do business with. Great communication; speedy delivery and fantsatic service. Everything you want from a company but is so often lacking from others. Well done Ciliary Blue. I’ll be back. Martin
June 8th, 2011 at 3:44 pm
Amazing service, £27 is such a great price!!! ordered my new lenses on 2nd June, received the postage box on the 4th, my glasses were received by you and reglazed and dispatched back to me all in the same day, then i received them back on the 8th!! under a week, so quick!! Thank you so much, very happy with the reglaze.
Recommend to anybody and will use time and time again
Louise
June 14th, 2011 at 2:37 pm
Dear Ciliary~Blue,
My re-glazed super ‘ultra-coated’ varifocal’s arrived safely this morning – THANK YOU!
They are fantastic ~ the same prescription at my high street optician cost me x4 times more and each time I have had to wait 4 weeks for them.
With Ciliary~Blue I posted them on the 6th and received them back on the 14th, barely 1 working week!
Fantastic Customer Service delivered just as it should be!
Stephen.
June 18th, 2011 at 8:44 am
Quoted a horrific figure, a reglaze my rimless glasses by a well known High Street optician
found ciliary blue through google, fantastic value, service excellent, and the product
my glasses arrived back like new, will certainly use again and recommend.
June 18th, 2011 at 3:51 pm
Great communication. Fast service. First rate workmanship.I can see again! Totally recommended.
June 24th, 2011 at 4:09 pm
I’ve been using Ciliary Blue for around 18 months now after reading an article in the Independent newspaper, and in that time I’ve had the lenses of about half-a-dozen frames replaced (these were frames languishing in a drawer, which would otherwise have gone to waste). So I’ve now got spare reading glasses, spare driving and outdoor glasses and also a pair for watching TV. The whole lot has problably cost me less than the price of one “famouse name” pair from a high street opticians. I was a little dubious at first about using Ciliary Blue – I wasn’t too keen on the idea of sending off my glasses to complete strangers. And what would I do if anything went wrong? Well I needn’t have worried, as nothing has gone wrong. With my latest order I realised after I’d sent it off that I’d wanted reading glasses and not the distance glasses I’d ordered. My mistake. No problem. I sent an email to change my order and this was quickly acknowledged. The glasss arrived yesterday (within days of my order), and – because reading glasses were cheaper – the refund for the difference was in the bank the same day. Absolutely brilliant service. Buy with confidence – you won’t regret it.
Chris Jones
July 1st, 2011 at 8:01 am
I received my glasses back yesterday, thank you for an excellent service, I’ll be letting my family and friends know of you.
Colin
July 1st, 2011 at 8:02 am
I received my glasses back yesterday, thank you for an excellent service,I’ll be letting my family and friends know of you.
Colin
July 1st, 2011 at 4:41 pm
Dear Chris
I just wanted to drop you a line to say how pleased iam with my new varifocal lenses.Everything worked like a dream and your advice was spot on. I will have no hesitation ordering from you again.
Thank you once again.
Best Regards
Martin.
July 4th, 2011 at 12:31 pm
I have used ciliary blue on many occassions and found the quality of the service, range of lens options ,customer communication and reglazing to be outstanding. The low cost of the service compared to high street prices is an added bonus.
I have bought standard lenses, varifocals and tints and not been dissapointed at all in any of these products
Nick Siddall
July 5th, 2011 at 3:54 pm
Having just had laser eye surgery I wanted my prescription sunglasses reglazing with non-prescription lenses. The price on the high street and other websites made it unfeasible until I found ciliary blue. From quote to delivery of the glasses the service was excellent – quick, cheap and painfree! Thanks to everyone there, this is what Internet shopping should be like!
July 6th, 2011 at 12:07 pm
Just like to say a big thanks to Ciliaryblue, especially Chris.
Very helpful with an excellent service, the value for money and speed of order bundled with the best communication i have ever received make this a shining example as to how a business should be run.
July 8th, 2011 at 2:57 pm
I’m very glad to have found Ciliaryblue. I’d like thank Phil and Katie for excellent service and super speedy, efficient turn around. It won’t be long before I’ll be back for a third time. Thanks again!
July 11th, 2011 at 8:58 am
Thank you for a superb service, friendly, helpful and really fast and saved me a fortune and the main thing was being kept informed every step of the way, very rare these days.
Thanks again
July 11th, 2011 at 1:15 pm
Do you remember when someone actually cared about their customers, this is the place.
With unrivalled service, I was extremely impressed.
Not only are you making a saving the service is impeccable!
I would definitely recommend Ciliaryblue to everyone.
July 11th, 2011 at 1:33 pm
Awfully impressed – the service I got from your staff was unbelievably helpful and friendly with Chris really going out of his way to answer all my queries. I would recommend Ciliary Blue to all my friends and clients. And then there was the speed of the reglazing and delivery all within 48 hours. That is amazing service and efficiency and for such a good price. It is so good to find a company where you feel the staff are genuinely interested in meeting your needs
Very very grateful
July 14th, 2011 at 8:36 pm
I feel compelled to write to express my delight with the whole Ciliary Blue experience. Like many here, my first experience was a ‘reactions’ re-glaze and re-furb of my Mykita frames at £50, a fraction of the price quoted by City Opticians in London (£200). After two further orders to glaze my new Tag Heuer frames I remain delighted with the professionalism of the company and its people. In the event I had one small issue requiring one pair to be returned, thanks to Katie and Chris Ciliary Blue provided excellent customer service. I cannot recommend them highly enough (I am now a total advocate and know three people that have since become customers though recommendation and are equally delighted) A company that has a wonderfully intuitive web interface, efficient and easy to use service, amazing value for money, backed up with totally helpful customer friendly staff. Don’t be skeptical, enjoy brilliant spectacles…. 11/10
July 20th, 2011 at 10:16 am
This is the first time I’ve used on online reglazing service but definitley not the last. It has been 6 days since I placed the order online and now I’m wearing my glasses and I love them!
The service was fantastic and I will be recommending Ciliary Blue to all of my family and friends who wear glasses.
Thank you!
July 22nd, 2011 at 1:20 pm
1 was sceptical at first spoke on the phone to Phil who was most helpful. I decided on a reglaze and used the money I saved not buying a new frame on the top of the range varifocals.
7days later they arrived and are are excellent. top class service and help.
I will be recommending Ciliary Blue to all I know.
Thanks again
July 25th, 2011 at 2:25 pm
“I just had some frames glazed by Ciliary Blue. I’d already bought the frames a while ago and, as soon as I’d sorted an up-to-date lens prescription, I started thinking about where to get them done. Past experience had told me that high street opticians are not keen on glazing frames you’ve already bought, so I looked online in the first instance. Am so glad I did. This company has been a pleasure to deal with, from the first phone call, through email confirmations and being sent the box to send them my frames, to receiving the finished glasses (which are Chanel rimless with lightweight single vision lenses). £95 for the glazing was such a bargain, and totally hassle-free. Am now looking for sunglasses frames to send them. Ciliary Blue has not asked me for this testimonial – I have offered it freely because I’m so thrilled with their service. I’m happy to totally recommend them to you.” Kathy Dalmaine
July 25th, 2011 at 10:20 pm
I can not compliment and recommend this company and it’s exemplary service highly enough (although I’ll try
. Chris and Phil went out of their way to be helpful and to rectify a problem with my reglaze where the high street optician had given me a totally wrong prescription and so, subsequently, one lens was well out of focus. Not only did they replace the lens free of charge once I had the prescription redone, they also sent the order back incredibly quickly. I have never experienced such amazing customer support and professionalism! Great value too.
July 26th, 2011 at 10:22 am
Chris, the only person to whom I chatted / with whom I had e-m dialogue, provided a very efficient service. Useful advice given on the ‘phone, which did not encourage me to spend more than was appropriate for my needs, though one of the reasons I chose Ciliary Blue in the first place was that it was not ridiculously cheap. I was a bit sceptical about taking the plunge with internet-arranged reglazing but I need not have been. I’m a very satisfied customer.
August 5th, 2011 at 10:27 am
Chris (and colleagues) I just wanted to write to thank you for the first class service that I have just recently received from you. You have been an absolute pleasure to deal with. The sun-glasses you made for me (with quite specialist and tricky lenses) arrived this morning and I am delighted with them. Moreover, your service and attention to detail -from my first initial phone call right through to the receipt of my glasses (in under a week)- was professional, friendly and re-assuring. For service and value for money, I would rate you as second to none and would therefore highly recommend you to anyone. I will no doubt order from you again, soon. With every good wish. Gareth
August 12th, 2011 at 11:20 am
Hi just to let everyone know firstly I don’t work for the company mentioned.
I sent my glasses away to get reglazed, reactions lens anti-reflection, anti scratch etc. Sent them on the Monday got them back on the Thursday no problems at all and the quality is spot on. I used http://www.ciliaryblue.com.
My wife by comparison used perfectglasses she sent them her glasses via special delivery, after a week of no contact she contacted them(via email as no-one picked up the phone). At first they denied ever receiving her glasses, until she could produce the tracking number from royal mail and suddenly they found them, even then it took them a further two weeks to send them back.
Paul
August 30th, 2011 at 2:05 am
What a pleasant experience! Simple, honest, fast, communicative & well priced to boot. This sort of service is exemplary, just brilliant.
Had 4 frames delivered from a variety of suppliers with the scrip completed & posted to Australia in the same time it has taken me to get a scrip done locally. Amazing.
To say that I’ll be using Ciliary Blue again is a foregone conclusion – I’ll be back!
September 5th, 2011 at 1:10 pm
I don’t think I have ever commented on an internet shopping experience until now. I have been amazed by the quality and value of the service I have received, I will certainly tell all friends and family. Thanks very much!!
September 5th, 2011 at 1:34 pm
James, thank you, you’re a gent!
September 6th, 2011 at 11:05 am
I was unsure about using an online reglazing service; found a few; checked out independent reports and opted for Ciliary Blue. They live up to the favourable reports. The service was first rate – quick, efficient and a superior level of communication that you don’t expect these days – they tell you when they have posted the pre-paid box, when your lenses have arrived, when your frames arrived and when they have posted your completed order. From start to finish only a matter of days compared to 2 weeks when I have used a high street optician. Perfectly happy with the lenses. I have just sent my spare pair for reglazing full of confidence after my first order. Thank you.
September 9th, 2011 at 6:21 pm
I would like to comment on the wonderful service that Clliary Blue provide. I have been a customer of theirs for a few years and I am always impressed by the fast execution, superb communication and excellent reglazing service. Many thank to Chris and the other staff at Ciliary Blue.
September 14th, 2011 at 7:22 pm
Received My New Spectacles Today 14 Days After Speaking To Tim At Ciliary Blue Paid On Thursday For A Glaze On A New Frame Received My Postage Box On Saturday, Posted That Day And Recieved A Phone Call From Chris On Monday To Discuss My Requirements. He Informed Me That It Would Take 5 Days For The Lens Blanks To Arrive From The Glaziers And On The Following Monday I Was Informed They My Glasses Had Been Despatched And They arrived Today (Wednesday) Fantastic Service Brilliantly Finished Thank You Again Will Recommend You To Anyone
September 16th, 2011 at 4:38 pm
Tday I received a pair of spectacles glazed by Ciliary Blue. I chose a varifocal from the middle range, they are excellent, there is undistorted vision to the edge of the lens, unlike my last pair obtained from a major store optician which required me to move my head to keep in focus.
I had good advice from Chris on lens selection. I was informed at every step from ordering to receipt.
I will certainly use them again when next I need a change of glasses.
September 24th, 2011 at 6:37 pm
I can recommend Ciliary Blue without reservation. This has been the second time I have had a prescription made up by Ciliary blue. The first time I supplied an old frame plus a new frame (near and far distance). This time, two new frames. Work done to order, very quickly, results extraordinary!
If you have any reservations using Ciliary Blue then I urge you to put them to one side: you will not be disappointed.
Thank you, Ciliary Blue!
September 26th, 2011 at 11:46 am
Many thanks to Ciliary Blue, have had four pairs of spectacles reglazed. Amazing service, quick delivery and pleasant customer service. Chris is a fantastic guy and is always ready to help and advise.
September 27th, 2011 at 4:43 pm
Wow, amazing, I sent the frames on Friday and got them back on Tuesday. Not only did I get lens for less than a third of the price I’d normally pay,as a special bonus they also refurbed my old glasses I’d sent for them to measure my pupilliary distance which now look as good as new! Wouldn’t hesitate to recommend.
September 28th, 2011 at 10:49 am
I just wanted to say how fantastic the service I recieved from Ciliary Blue was. I was told by my opticians that it would cost £125 to reglaze my Chanel glasses, but Ciliary Blue reglazed them and refurbished them to look brand new for less than half that!
I was initially worried about sending my expensive glasses, which I love, in the post, but the Special Delivery service they use gave me peace of mind. I sent my glasses off on a Monday morning and they were returned to me, reglazed and lookin gfab, on Wednesday morning!
What a great service!!
October 4th, 2011 at 7:00 pm
I have a changing prescription due to having a cataract. I have had three sets of lens so far and one I am about to order which should last until my operation in a few weeks. I find the service very friendly and personal and also a bargain price. As soon as I go into a high street opticians for an eye test I feel under pressure to buy their product just like when you walk into a car showroom and the salesman moves in on you. Having found Ciliaryblue I would never go elsewhere again. It is not difficult to get low priced frames and then have your lens made here.
High street glasses are a rip off. I found Ciliaryblue by accident on the Internet – it’s a shame I did not know about them five years ago when I spent £150 on two pairs of reading glasses.
October 5th, 2011 at 11:28 pm
I just wanted to leave feedback because of the fantastic customer service and care of Cillary Blue. I had my glasses re-glazed in super quick time but unbeknown to me my prescription was wrong as was my PD (not ciliaryblue’s fault ,Ed) on the re-glazed lenses and they took them back and did it all again for free! I received my glasses yesterday and they are perfect! Already amazing value but also an amazing service. I’ll be sending another pair to you very very soon and recommending you to my spectacle wearing friends!
Thank you so much, you have saved me a fortune and allowed me to wear my most beloved frames again!
October 9th, 2011 at 10:01 am
Just to say a big thank you to ciliary blue!! Got both pairs of glasses back in super speed time and am really happy with the result. Really appreciate you replacing that nylon wire for free too!
Will definitely use your services in the future and I think you’ll have yourselves a few more customers soon.
October 10th, 2011 at 11:35 am
After reading several good reviews on a few sites and having checked out the prices, I decided to enquire with Ciliary Blue about getting my rimless specs reglazed with reactions lenses (something I’d always been told wasn’t possible due to them being too brittle). I dropped them an email and had a very helpful response within half an hour. Good start!
Decided to give them a call to get some advice on which lens to go for and spoke to a very helpful lady who advised me perfectly and even advised that I didn’t really need the extra thin lenses given my presecription. Placed the order there and then and the prepaid envelope arrived the next morning! Packaged them up, sent them off and a few days later had 2 emails within 30 mins…one to confirm they’d received them and the 2nd to say they’d completed the order and despatched them.
A few days later (delayed due to the sorting office being closed due to a nearby fire and then me being out) they arrived and I’m so happy with my choice. Top class service and a high quality product. Many thanks CB!
October 17th, 2011 at 11:17 pm
Just wanted to say I was very pleased with the service, value, and communication I received from Ciliary Blue and would happily recommend them.
October 23rd, 2011 at 1:42 pm
Wow what a fantastic service, there is no need to ever dispose of your favourite sun glasses ever again. Ciliary Blue are a credit to the UK they offer a speedy and professional service. My Prada sunglasses that cost me a fortune are better than new now they have new lenses from Ciliary Blue. Thanks
October 26th, 2011 at 1:25 pm
Hi,
I just wanted to say how very happy i am with yourselves. I contacted you via email last Friday and got a very quick response which invited me to give Chris (sorry i did not catch his surname) a ring. I called up and was dealt with very very well. Absolutely brilliant customer service and product knowledge. My prescription was not possible via your website so i was very pleased to be told it was possible and placed an order immediately. I received my re-glazed glasses back this morning (Tues) therefore a 1 day (working day) turn around which is unbelieveable. Especially as my lenses have a cyl value od -3.00 which means they are special order. I cannot praise you enough absolutely amazing, thank you. It is very refreshing these days to have dealings with a company that really does put the customer first!
November 1st, 2011 at 11:57 am
What a FANTASTIC service! To begin, the customer service representative on the telephone was courteous, well informed and gave me a very clear indication of how the service works and costs involved. The Email chain advising me of the progress of my order was fantastic. To put a spanner in the works however, the folks at Specsavers had mis-typed my prescription and therefore one of my lenses was of the wrong power! There I was thinking that I would have to pay extra to fix this error of their making…….BUT NO! The fantastic service from CB was there to make my day. They simply asked me to send back the frames and they would replace the wrong lens free of charge! Whoever is in charge there…. you have brilliant staff! I Have a number of frames that will need reglazing and I will be sending them to you! To any prospective customers reading this: A brilliant company, excellent customer service, prompt turnaround and Fantastic results…..what more can you ask for?? don’t delay….order today!
November 1st, 2011 at 5:41 pm
Thank you. The staff here work very hard and do long hours but still offer great customer service. It’s nice to know it’s appreciated. Thank you for your comments. Phil (Director)
November 1st, 2011 at 11:03 pm
I just wanted to say how pleased I am with the re-glazing of my specs, Ciliary blue was extremely quick in turn around and left email updates. This enabled to me to buy specs that actually fitted online (opposed to having to purchase something in the children’s section at my local optician) and have appropriate lenses fitted. Having petite features makes getting glasses a nightmare, but your service has made it so much easier!
November 5th, 2011 at 5:14 pm
Dear Cillary Blue, I wanted to add my comments to the blog to thank you for the reglazing job you’d just turned around for me one three pairs of glasses. Katie was very helpful on the phone to quote for the tinted lens for my prescription lens as well as the two normal pairs of everyday glasses offering a postage discount which was great. The cost was less than half of what I’d been quoted on the high-street and CB even took my tricky PD measurement off existing prescription lens sent to be updated. I’ve used online opticians before and I’ve been disappointed by the lack of responsibility shown over the prescription and receiving brand new frames back that have been bent in with the prescription lens inserted — Cillary Blue are a real breath of fresh air! Thanks again for the excellent customer service.
Kind regards, Malcom
November 11th, 2011 at 12:04 am
You are about to get some steady business from my local church membership! I received my glasses today. Absolutely outstanding. I am truly overjoyed. Thank you so very much!
November 17th, 2011 at 10:33 am
Amazing – my glasses are totally fabulous! The service was a whirlwind and I am about to order another pair of reglazes – such a shame the Royal Mail can’t deliver like you do! Thank you soooo much!
November 18th, 2011 at 5:31 pm
For the second time in 18 months, I’ve used ciliaryblue. Last time it was reglazing my frames and this time I got new frames off the internet; sent them to Ciliaryblue, and they returned completed specs to me.
I had seen the frame in a High Street optician – £140.00; my 1.67 varifocal transitions lenses were going to cost £600 !!![That's £210 more than the last set I got from the High Street 27 months ago].
So, how much did I pay this time?
Exact same frame on the Internet – £20.00.
Lenses -exactly the same as High Street, but from Ciliaryblue – £200.00
Total cost inclusing p&p – £220.00
Like most people I value and care for my eyes – they are too important to me to muck about with. However, the service and quality I’ve received from Ciliaryblue convinces me that I will never again pay the rip off prices that opticians on the High Street have the brass face to charge.
With care and forethought, anyone can take advantage of Ciliaryblue’s excellent service. Thanks guys
November 23rd, 2011 at 5:55 pm
This is the second time I have used Ciliaryblue. Had some lenses replaced in April 2011 and was very impressed. I have just had two more sets of lenses done and yet again, extremely pleased with the results. Ciliaryblue are simply excellent, communications, speed of despatch, prices etc first class. I will NEVER use another high street optician ever again. Thankyou very much for first class service.
November 24th, 2011 at 4:23 pm
Why waste money at RIP OFF high street shops
When this EXCELLENT all round service will save you £££££££££££,s
November 24th, 2011 at 5:37 pm
Tom, couldn’t have put it better myself! Thanks. Phil
November 27th, 2011 at 4:49 pm
One Pair of lenses from my optician £199. Three pairs of lenses from Cilaryblue £72. No contest and the Cilaryblue lenses are better than the optician’s!!!!
Excellent service. Very knowledgable, helpful staff.
Thank you very much Cilary Blue.
November 28th, 2011 at 9:44 am
What an amazing saving, and no sacrifice in service or quality, I hope. Thank you Janet for your comments. Phil
December 1st, 2011 at 11:38 pm
Hi
Just a thank you for straightening and putting my glasses back together after I managed to tread on them after a particularly good night out
Mike Chatwood
December 6th, 2011 at 8:34 pm
After a cataract op. on both eyes, I wanted reglazing of existing frames. The High St. quote seemed a bit excessive,so I looked at a few i/net sites.
I felt it could be a risk, but after looking at the ciliaryblue site I was v. impressed at the information offered. More comprehensive,and , I felt, more professional than any other sites.
This was thoroughly borne out by the helpful phone chat which I had initially –answered all my queries, and the very rapid reglazing service. The frames had also been tightened,and new eye pads on one pair which had been included without charge. A saving of about £20 per pair on the High st. price-and probably much quicker!
I can only wish that their customer service ‘ethos’ was more widely available.
Jenny. Cornwall.
December 8th, 2011 at 5:31 pm
Well, here’s from another convert to Ciliaryblue… Ciliaryblue knows I’m grateful for their service, so this is for anyone who’s wondering if they should “take a risk” and place an order:
On my most recent visit to “the shop that supplies the farmer who sheared his dog” I dropped more than £200 for varifocals, in a £100 frame that I now know cost no more than £2 in bulk purchase from China. (It was me who got ‘sheared’!) Days later, I discovered Ciliaryblue by ‘googling’ on ‘reglazing’ and thought I would test it. I placed an order for a favourite pair of prescription sunglasses (purchased a few years ago on a “two-fer” from a high street optician) to be reglazed to my new distance-prescription and tinted as per the original (£22?!). Emails arrived immediately, notifying me first of the acceptance of the order, followed in minutes by another, saying that a post-paid box had been despatched to me. The box arrived 2 days later, and I used it to post back the sunglasses. Within a week, I had them back. Opened them up, put them on, and I was converted. Absolutely perfect. That week I sent another pair of sunglasses, and they returned in a week, like new. In the past few weeks, I’ve had my wife send both her year-old ‘high street’ readers and an expensive but unusable set of bifocals to be reglazed with Ciliaryblue (£30!). We’ve saved her from being ‘sheared’ as well, and she’s been so happy with her ‘new’ bifocals that she’s commented on them repeatedly, for days. And finally, yesterday, my 85-year-old mother-in-law, who I encouraged to place an order, received her varifocal reglaze (basic £45), and she tells me they’re perfect — she’s not had them off for 2 days, and she’s put her new £200 high street vari’s back in the case, “to save for best”. Sceptical? — ignore Ciliaryblue at your own cost. Every order is accompanied by emails to keep you informed of what’s going on. Postage is included; your old lenses are returned to you; PD numbers are provided to you from your old spectacles; and the people at Ciliaryblue are approachable and friendly, by phone or email, if you have questions or anything goes amiss. We’ve now sent off 5 set of glasses in the last several weeks, every one of them has been perfect, and I’m just about to have a back-up set of varifocals done on frames I paid a lot for, a couple of years ago. Five out of five is enough for me to say “5 Stars”. This consistently good service doesn’t come by accident — it comes by professionalism, thoughfulness and care, and this is what makes Ciliaryblue stand out. For all these reasons, and from my recent experience, I’d recommend Ciliaryblue to anyone.
December 8th, 2011 at 6:39 pm
Dennis, you’re a true gent, thank you for the comments above. Regards Phil.
December 9th, 2011 at 2:22 pm
I allways look for enthusiasm and a desire to help when I deal with people and Ciliary Blue has both. A great sevice at a good price and a fast turnaround. I will recommend Ciliary Blue to all my friends.
Regards Eric
December 10th, 2011 at 8:11 pm
Having always been wary of using an internet based optical company, following research of reviews and customer feedback I recently decided to give Ciliaryblue a go.
Right from the start I was given honest help and guidance by Chris Tomlinson. Nothing was too much trouble, a breath of fresh air indeed these days when many seem to have forgotten what customer service is about.
I packed up my glasses in a box and protective bag supplied by Ciliaryblue as part of the service and sent them off.
The frame had been glazed locally with Nikon lenses 20 months ago at a cost of £190.00, £150 for the lenses and £40 for drilling four holes in them.
My reason for re-glazing being that the much hyped Nikon lens coatings had started to break down after 18 months of careful care. Even though I spent £500 for two distance and one reading glasses re-glaze on my last visit my local optician wanted another £50 on top of my eye test fee to provide my PD measurement.
My glasses were sent both ways using Royal Mail Special Delivery. The turn around time was fantastic. I have ended up with a perfect glazing job at less than a third of the initial cost. I will not hesitate to use Ciliaryblue again for my wife and my re-glazing requirements. Communication throughout the process was fantastic.
These days when we are looking for value for money and polite good customer service, try Ciliaryblue, I am sure you won’t be disappointed
December 19th, 2011 at 12:53 pm
Hello All
After having had a shabby experience with one of the discount online opticians – gdirect, I was wary about trusting my precious peepers to another value optical option.
I needn’t have worried. Ciliary Blue, the only thing better than your high quality lenses was the hand-holding care and the blazingly fast turn around time.
Specifically, Transitions XTRActive 1.67 lenses are really difficult to find in the UK anyway and the best prices I could find were in the £230+ range. That’s nearly 100 quid more than I paid at CB – they had the coveted lenses in stock, ready to rock.
Then there’s the unparalleled service. I’m not just comparing Ciliary Blue to other online operations; high street retailers could also learn a lesson on the value of good old-fashioned care and personal service. CB transformed me from an already burnt, twice shy, service wary pessimist to a believer that there are some genuinely contentious professionals out there.
Chris Tomlinson was there every time I called, always polite, professional, and helpful. I like it when I call and the same person answers, knows me by name and makes it his business that the job is completed to my satisfaction. It’s reassuring. Considering the 100’s of customers and high street opticians they supply the level of personal care takes real dedication.
The icing on the cake was that during this busy Christmas period – Ciliary Blue were worried I may not get my glasses this week so they called me Friday afternoon to ensure I got my glasses on time ON THE WEEKEND! I received them 9.32am Saturday morning. Just outstanding.
No, I don’t work for or know CB, I’ve never blogged or had an exceptional experience that warranted recognition – but if you, like me were in two minds about reglazing or prescription lenses from the internet then you’re in safe hands.
Thank you Ciliary Blue, I’ll definitely be putting another order in January.
Julien
December 19th, 2011 at 12:57 pm
Julien, thank you so much, it’s so good to know what we do is appreciated and that the product meets the standard too.
Kindest regards
Phil
December 19th, 2011 at 3:23 pm
Many thanks for reglazing my Victorian era glasses. The whole process was a pleasure from start to end. The communications were excellent, with updates throughout. I’ll most definitely use you again.
December 24th, 2011 at 1:46 pm
Got to say that this company is one of the best online retailers I have ever dealt with. My first ordser was for some thinner lenses, but I was phoned up and told that with my precsription, I really didn’t need to spend the extra money, and that the ordinary lenses, which were £10 cheaper, would do. Throughout the ordering rpocess , the level of communication is fantastic, and the turn-around time for orders is excellent. forget the high street opticians – if you need new lenses then shop here.
January 9th, 2012 at 4:45 pm
I was fortunate enough to be referred to cilliary blue by a website selling frames. I have felt ripped off in the past by my local optician, but it was only when I retired last year that I began to research the cost of spectacles.
Firstly, I was incorrectly told that I could not have varifocal lenses in the round frames I wanted, also that a tint was added to previous lenses even though I could not detect any such tint!
I had a massive argument with the objectionable receptionist at my local optician trying to get my GOC3 which is the award given when you are in receipt of certain pensions/benefits.
I was supported througout by Chris at Cilliary Blue and finally got the award certificate. I had already got my frames from iSunglasses.co.uk and the response time to messages was exceptional througout. Bear in mind this was over the Xmas period.
I was sent a chart with the various shades of tint to choose from and within days my new glasses were received. Amazing speed, great quality.
Finally, I would like to point out that my local optician wanted £170 plus the award for the same lenses. I paid Cilliary Blue £22.00! Enough said.
Using them is a no brainer in future.
Regards
Chris Arnfield BA, BSc
STOCKPORT UK
January 11th, 2012 at 12:21 pm
Just wanted to say was impressed with your service, very quick to send out box, and process and return my glasses to me. Good comms, a good price and pleased with the result. Even sent my old lenses back and gave me my PD on a seperate card to use in the future. Glasses came back very clean and tightened so feel like a new pair. Sure I will use you in the future when I next need something reglazing.
January 14th, 2012 at 1:12 pm
Great service. Great value.
January 15th, 2012 at 10:07 pm
Really impressed with the service. Submitted my order & prescription on Dec 22nd (was hoping to get them back by late Jan for my ski-ing holiday), received my flat pack box with stamps attached on the 23rd, took them to the Post Office that day. On the 28th Dec received a call to ask if I wanted tinted lenses (I had stupidly forgotten to ask for tinted). I was not billed the extra which I would have been happy to pay and received my newly glazed ski goggles on the morning of the 29th, 1 week later after a period which covered xmas. Very impressed. Would definitely use again. Thanks.
January 20th, 2012 at 7:41 pm
Thank you again for great service from Chris and the team great lenses as usual cheers guys
January 21st, 2012 at 11:31 pm
My daughter told me about Ciliary Blue, she told me how pleased she was with her glasses. I thought I would give them a try, I have to admit there service was brilliant just one very helpful phone call and within a few days my glasses arrived I was really pleased with them. I have already recommended Ciliary Blue to my friends.
Thanks Margaret Hughes
January 23rd, 2012 at 12:54 pm
My god, what service !!!!! fantastic….my husband’s decided he wants another pair too,so his will be in the post shortly……..many,many thanks Lyn Harris
January 25th, 2012 at 10:50 pm
Fantastic service & value for money, will certainly use again. Have also told friends and family about the service.
The amount the high street optician’s charge for a reglaze is ridiculous, thank goodness for Ciliary Blue!
January 26th, 2012 at 7:16 am
I have used Ciliary Blue services four times now, in each case the service has been absolutely superb. In one particular case I asked if they could repair and reglaze my favourite lightweight titanium wire glasses which a number of other high street opticians claimed were irreparable – not only were they fully restored I was additionally provided with spare parts at no extra cost. This company truly understands the concept of “the customer is king”.
Thank you
Ted
January 26th, 2012 at 4:17 pm
Yet again you have not failed to amaze me with your prompt service,how I wish all companies would take a leaf out of your book.
As for cost,can anyone touch you?
Thank you
Peter Picknell
January 30th, 2012 at 12:55 pm
I had a new pair of frames glazed by Ciliary Blue in May 2011 because it was £100 cheaper than where I bought my frames.
Despite reading the positive reviews, I was concerned about taking a risk by buying lenses over the Internet, following a conversation I had with my optometrist (a very honest, non-high street business).
I called and spoke to Phil (the owner) and explained that I had a complex prescription (-5 and -1.5 astigmatisms) following bilateral retinal detachment surgery. Phil explained why their prices were cheaper and the importance of getting the right measurements. He was v helpful and put my mind at rest.
I received the frames a couple of days after I sent them and I’ve worn them every day since without a problem! I will definitely use again and recommend to friends.
Bahar
January 31st, 2012 at 1:34 pm
Hi Ciliary Blue
Fantastic service, excellent service on the helpline, very happy, thank you.
Placed order on Friday, box arrived Saturday and I returned it same day, reglazed specs arrived on Tuesday. Will definitely use you next time my specs need reglazing. Thank you!
January 31st, 2012 at 6:09 pm
I am delighted with the single vision reading glasses produced by a reglaze. My usual specs are varifocals, but for certain types of close work they are an inadequate compromise. An extra pair produced from perfectly good old frames, and lenses at an unbeatable price, has provided just the solution. I wish Ciliary Blue well in providing what I believe to be a unique service.
February 1st, 2012 at 3:16 pm
Wonderful service.
Got some designer frames for a steal off ebay and had them sent directly to CB. Received my brand new glasses a couple of days later at a fraction -seriously, like 1/4-1/3- of the price I would have paid on the high street.
Thanks again!